After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

Processing may include payment review, order verification, item preparation, jewelry inspection, protective packaging, labeling, and transfer to the applicable shipping or fulfillment provider.

During major holidays, promotional events, collection launches, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery therefore includes both order-processing time and carrier transit time.

Delivery estimates are expected ranges rather than guaranteed arrival dates.

Weather, transportation disruptions, carrier delays, holidays, customs procedures where applicable, remote destinations, address issues, or other circumstances outside our reasonable control may affect actual delivery times.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on factors such as destination and available delivery service.

You will have an opportunity to review the applicable shipping charge and final order total before submitting payment.

Promotional free-shipping offers, where available, may be subject to destination, minimum-purchase, promotional, or product-eligibility requirements.

Depending on inventory availability, product location, package requirements, destination, and fulfillment arrangements, orders may be dispatched from our facilities or designated fulfillment partners.

The physical shipping origin shown on your parcel may therefore differ from the registered business address of Beijing Anyue Kangji Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive separate tracking numbers.

Once an order has been dispatched and tracking information becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

The carrier may require additional time after a shipping label has been created before the first tracking movement appears.

The carrier used may vary depending on destination, product availability, fulfillment location, and available delivery service.

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@velmoriarl.com as soon as possible.

We will make reasonable efforts to update an address before fulfillment begins, but an address change cannot be guaranteed after processing, packing, fulfillment, or shipment preparation has started.

Additional shipping costs may apply where an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability of delivery to P.O. boxes, APO/FPO addresses, and United States territories depends on product, destination, carrier availability, and available services at the time of purchase.

If a destination is supported, the applicable shipping option will normally appear during checkout. If no option appears, we may be unable to deliver to that address using currently available services.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, customs networks, or shipping partners.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.

We will review the available information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact customer care with your order number.

After available tracking information and shipment circumstances have been reviewed, we will provide an appropriate resolution where loss is confirmed.

Depending on the circumstances, the resolution may include replacement, reshipment, refund, or another reasonable solution.

If tracking shows “Delivered” but you cannot locate your parcel, first check the delivery area, mailbox, household members, building reception, neighbors, parcel lockers, and available carrier information.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery issue.

If the parcel still cannot be located, contact us with your order number so the circumstances can be reviewed.

Please contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product ordered.

To help us review the issue efficiently, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the jewelry item and relevant problem.
• A photograph of the exterior packaging and shipping label where relevant.
• Photographs of any damaged jewelry box, pouch, protective packaging, or other included components.

Once an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, return solution, or another reasonable remedy based on the circumstances.

velmoriarl™ may offer shipping to supported international destinations depending on available delivery services, fulfillment arrangements, product availability, and destination.

Available international shipping options will normally be displayed during checkout.

International destinations may impose customs duties, import taxes, brokerage charges, handling fees, or similar government or carrier charges.

Unless checkout clearly states that such charges are included in your order total, charges imposed by a government authority, customs authority, carrier, postal operator, or broker are generally the recipient's responsibility.

International orders may occasionally require customs clearance before final delivery.

Customs processing times are determined by the applicable authorities and carriers and may be outside the reasonable control of velmoriarl™.

Customers are responsible for providing accurate information required for delivery and customs clearance where applicable.

A parcel may be returned to the sender if delivery is refused, the delivery address is incomplete, the recipient does not collect the parcel, or delivery cannot be completed after reasonable carrier attempts.

If a parcel is returned, please contact customer care so that the available options can be reviewed.

Additional shipping or handling charges may apply where a return or reshipment results from customer- supplied address information, non-collection, refusal, or another circumstance not attributable to velmoriarl™.