Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the conditions described in this policy.

To remain within the applicable return period, please contact our customer-care team before the 30-day period expires.

Return eligibility is determined according to the product's condition, the reason for the return, and the requirements described below.

Before sending any item back, please contact:

service@velmoriarl.com

Please provide:

• Your order number.
• The name or description of the jewelry item you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label where the request concerns a damaged, incomplete, or incorrect order.

Customer care will review your request and provide the appropriate return instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused, unworn, and in its original condition.
• Free from intentional damage, scratches, stains, perfume residue, cosmetic residue, or other signs of use.
• Returned with all original parts, clasps, components, accessories, inserts, and included materials where applicable.
• Returned in its original jewelry box, pouch, protective packaging, or comparable protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the outer shipping parcel does not by itself make an item ineligible for return, provided the jewelry remains complete, unused, unworn, and otherwise satisfies the applicable return conditions.

velmoriarl™ offers earrings, necklaces, rings, coordinated jewelry sets, and related fashion accessories.

Depending on the design, minor variations may occur in finish, tone, surface appearance, decorative positioning, dimensions, texture, or other small visual details.

If you simply decide that the color, finish, proportion, style, or overall appearance does not suit your preference, you may request a return within the applicable 30-day return period, provided the item otherwise satisfies the conditions of this policy.

Unless a confirmed product, fulfillment, or shipping issue attributable to us exists, such a request will generally be treated as a preference-based return.

After your return request has been reviewed and approved, customer care will provide the appropriate return destination and return instructions.

The approved return destination may differ from the registered business address of Beijing Anyue Kangji Technology Co., Ltd.

Unauthorized returns, or parcels sent to an incorrect location or to an address not provided by customer care, may experience delays or may be unable to be processed.

Certain products may not qualify for preference-based returns because of personalization, product condition, hygiene considerations, safety, or other legitimate reasons.

These may include:

• Customized, engraved, monogrammed, or otherwise personalized products.
• Gift cards or similar stored-value products, where offered.
• Products clearly identified before purchase as “Final Sale” or non-returnable.
• Items that have been materially altered, resized, repaired, modified, or customized after delivery without our authorization.
• Items showing signs of wear, misuse, intentional damage, perfume, cosmetics, water exposure, chemical exposure, or other customer-caused deterioration.
• Products returned with essential parts, components, or included accessories missing.
• Hygiene-sensitive products where a return restriction was clearly disclosed before purchase and is permitted by applicable law.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as Final Sale or otherwise non-returnable before purchase.

These limitations do not remove any consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the item ordered, please contact us as soon as reasonably possible.

Please include:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the jewelry item and relevant problem.
• Photographs of the jewelry box, pouch, or protective packaging where relevant.
• A photograph of the exterior shipping packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, return solution, or another reasonable remedy for a confirmed issue attributable to us.

Preference-based returns: If a return results from a change of mind, personal preference, style preference, size selection, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or otherwise affected by an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless required by applicable law.

If a return results from a confirmed error attributable to us, eligible original shipping charges may be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable and trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Please package jewelry carefully to reduce the risk of tangling, scratching, bending, stone loss, or other damage while in transit.

velmoriarl™ cannot guarantee receipt of a return parcel shipped without tracking or sent to a destination not provided by customer care.

The customer is generally responsible for an approved preference-based return parcel until it is received at the designated return location.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will normally initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

The time required by your financial institution to display the refund is outside our direct control.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer care may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, return shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the product to be physically returned.

Such decisions are made by customer care after reviewing the request and do not create an automatic entitlement for other orders.

Exchanges depend on current inventory, product availability, and the condition of the returned product.

Variations in finish, tone, proportions, decorative details, sizing, or other characteristics may occur between different jewelry styles or product options.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired item.

Exchange availability is not guaranteed until the request has been reviewed by customer care.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after payment verification, order processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return, exchange, and refund procedures.

It does not limit rights, remedies, warranties, cancellation rights, or other protections that cannot lawfully be excluded or restricted under applicable consumer-protection law.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will govern.