How can we help?
Have a question about one of our earrings, necklaces, rings, jewelry sets, an existing order, shipping, tracking, payment, a return, or a refund? Contact the velmoriarl™ customer-care team and we will be happy to assist you.
service@velmoriarl.com
Within 1–2 Business Days
Questions About an
Existing Order
If you are contacting us regarding an existing purchase, please include your order number and the email address used during checkout.
Providing these details helps our customer-care team locate your order and review your request more efficiently.
Problems With
Your Order
If your jewelry arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us as soon as reasonably possible.
Because our collection includes earrings, necklaces, rings, and jewelry sets in a variety of finishes, surfaces, silhouettes, and decorative details, appearance may vary slightly between styles.
To help us review the issue, please include:
- Your order number.
- A clear description of the issue.
- Clear photographs or video showing the item and the relevant issue.
- A photograph of the shipping label and exterior packaging when the issue may relate to transit.
Once the issue has been reviewed and confirmed, our customer-care team will provide the appropriate next steps, which may include replacement, reshipment, refund, or return instructions, depending on the circumstances.
Please note: Minor differences in tone, surface appearance, texture, decorative positioning, or other small visual details may occur depending on the design and production process. Such minor variations are not automatically considered defects.
Before Returning
an Item
Please contact our customer-care team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, our customer-care team will provide the appropriate return instructions and destination, where applicable.
Sending a return without prior authorization may result in delays in locating, identifying, or processing the parcel.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
Response times may also be slightly longer during major holidays, promotional periods, or unusually high-volume periods.
What We Can
Help With
Our customer-care team can assist with questions concerning:
- Product information and jewelry details.
- Existing orders and order status.
- Shipping and tracking questions.
- Damaged, defective, or incorrect items.
- Return and refund requests.
- Payment-related questions.
- Privacy-related requests concerning your account or personal information.
Business & Contact Information
(Cluster Registration)