Who operates velmoriarl™?

velmoriarl™ is operated by Beijing Anyue Kangji Technology Co., Ltd.

What does velmoriarl™ sell?

velmoriarl™ focuses on women's jewelry and fashion accessories, with collections centered around earrings, necklaces, rings, and coordinated jewelry sets.

Our core collections include The Earring Edit, The Necklace Edit, The Ring Edit, and The Set Edit.

Will my jewelry look exactly like the photographs?

We aim to present each piece as accurately as possible. Minor differences in color or appearance may occur because of photography, lighting, screen settings, production variation, or decorative positioning.

Are small visual variations considered defects?

Minor variations in tone, finish, surface detail, shape, or decorative positioning are not automatically considered defects when they fall within the normal characteristics of the design.

Where can I find material and sizing information?

Available material, finish, dimensions, sizing, and other product-specific information is listed on the relevant product page whenever applicable.

We recommend reviewing these details carefully before placing your order.

How should I care for my jewelry?

To help preserve your jewelry, avoid unnecessary exposure to moisture, perfume, cosmetics, household chemicals, and abrasive surfaces.

When not in use, store pieces separately in a clean, dry place to reduce scratching and unnecessary contact between items.

Can I wear my jewelry while showering or swimming?

Unless a product page specifically states otherwise, we recommend removing jewelry before showering, swimming, exercising, or prolonged contact with water.

How do I choose the right ring size?

Please review the size information shown on the individual ring product page before ordering. Fit can vary depending on the design and width of the ring.

How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually high-volume periods, processing may require up to 5 business days.

How long does standard U.S. delivery take?

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.

How much does shipping cost?

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Where are orders shipped from?

Depending on inventory availability, destination, and fulfillment arrangements, orders may be dispatched from one of our facilities or designated fulfillment partners.

The shipment origin may therefore differ from our registered business address.

Will I receive tracking information?

Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

What should I do if tracking stops updating?

Contact service@velmoriarl.com with your order number.

We will review the available shipment information and contact the relevant service provider when appropriate.

What if tracking says “Delivered” but I cannot find my order?

Please first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier's delivery information.

If the parcel still cannot be located, contact our customer-care team for assistance.

Can I cancel or change an order?

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.

Changes cannot be guaranteed once processing, packing, or fulfillment has started.

What is the return period?

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.

How do I request a return?

Email service@velmoriarl.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Where should I send my return?

Please do not automatically send merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.

Who pays for return shipping?

Customers are generally responsible for return shipping costs for preference-based returns.

If a confirmed problem was caused by an error attributable to us, our customer-care team will provide the appropriate resolution.

How long does an approved refund take?

After an approved return has been received and inspected, an eligible refund is generally initiated to the original payment method within 5–10 business days.

Your payment provider may require additional time to post the credit to your account.

What if my jewelry arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs or videos showing the item, packaging, and relevant issue.

After review, we will provide the appropriate replacement, refund, reshipment, or return solution for a confirmed issue attributable to us.

How quickly will customer support respond?

We aim to respond to customer inquiries within 1–2 business days.

Requests requiring additional investigation with a carrier, payment provider, fulfillment partner, or other service provider may require more time.

How can I contact velmoriarl™?

Email: service@velmoriarl.com

Phone: +86 191 6372 6998